Shipping & Returns Policy – ArtTrendz.com
At ArtTrendz, we’re committed to delivering a seamless art-buying experience. Whether you’re investing in a one-of-a-kind piece or a curated print, we aim to ensure that you’re completely satisfied with your purchase. Below are our detailed policies on shipping and returns to provide you with peace of mind during your shopping experience.
Shipping Policy
- Free Worldwide Shipping
We offer free standard shipping on all artwork, regardless of your location. Whether you’re located in the U.S., Europe, Asia, or elsewhere, your order will be carefully packed and shipped to your door at no additional cost. - Delivery Times
Delivery times vary depending on your location and the availability of the artwork. Once your order is processed, we will provide an estimated delivery date via email, along with a tracking number so you can monitor your package in real time. - Insurance
All shipments are fully insured, ensuring that your artwork arrives in perfect condition. In the rare event that damage occurs during shipping, please notify us within 48 hours of receiving your order so that we can initiate the return or exchange process.
Return Policy
At ArtTrendz, we want you to feel completely confident with your purchase. If for any reason you are not satisfied, we offer a flexible return policy as outlined below.
14-Day Satisfaction Guarantee
You have 14 days from the date of delivery to decide if you love your new artwork. If you decide it’s not the right fit, simply follow these steps:
- Free Returns
If you are unsatisfied, you can return your artwork free of charge. Contact our team within 14 days of receiving your order, and we will arrange for our carrier to pick up the artwork at no cost to you. - Return Options
Choose from:- Full Refund to your original payment method.
- Store Credit for the full purchase price, allowing you to select a new piece from our collection.
How to Initiate a Return
To begin a return:
- Contact us via the Return Request Form or email us at returns@arttrendz.com.
- Provide your order number and a brief explanation of the return request.
- We will arrange the artwork pickup at a convenient time for you.
- Ensure the artwork is packed in its original packaging along with any certificates or documentation that came with your purchase.
Return Conditions
- The artwork must be returned in its original condition and packaging to qualify for a refund or credit.
- Special commissions, custom-made pieces, and frames are final sale and not eligible for return.
- We will process your refund or store credit within 14 days of receiving the returned artwork.
Damaged or Misrepresented Artworks
If your artwork arrives damaged or does not match the description provided at the time of purchase, you are entitled to a full refund, including all shipping costs. Notify us within 48 hours of delivery with photographic evidence of the damage.
Final Sale Items
Certain items are final sale and cannot be returned:
- Special Commissions
- Limited and Open Edition Prints
- Framed Prints
- Gift Cards
Returns on these items will not be accepted unless they arrived damaged or defective.
At ArtTrendz, we want you to enjoy the artwork that speaks to you. If you have any questions or need assistance with returns, don’t hesitate to reach out to our customer service team. We’re here to help!
Contact Us:
- Email: support@arttrendz.com
- Phone: 1-800-ART-TRENDS
- Return Request Form
Thank you for choosing ArtTrendz for your artistic journey!