Shipping Policy for ArtTrendz.com
Shipping Information
At ArtTrendz.com, we strive to provide you with a seamless and efficient delivery experience. Below you will find our shipping policies and procedures to ensure that your artwork arrives safely and on time.
Shipping Rates and Delivery Times
1. Domestic Shipping
- The definition of “domestic” will vary depending on the artist’s country of residence.
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Shipping rates vary based on the size and weight of the artwork and the selected shipping method. The exact cost will be calculated at checkout.
2. International Shipping
- Standard International Shipping: 10-15 business days
- Express International Shipping: 5-7 business days
- Due to varying customs processes and distances, some international shipments may take up to 4 weeks to arrive.
- International shipping rates vary based on the destination country, size, and weight of the artwork. The exact cost will be calculated at checkout.
Packaging and Handling
- All artworks are carefully packaged with protective materials to ensure they arrive in perfect condition.
- Handling time is typically 2-3 business days before shipping.
Tracking Your Order
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our website or the carrier’s website.
Shipping Restrictions
- We currently do not ship to P.O. Boxes or APO/FPO addresses.
- Certain oversized or fragile items may require special shipping arrangements. We will contact you if your order requires such arrangements.
Customs and Duties
- International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and are not included in the shipping cost.
- Please check with your local customs office for more information on potential charges.
Returns Policy for ArtTrendz.com
Overview
We want you to be completely satisfied with your purchase. If you are not happy with your artwork, you can return it according to the guidelines below.
Eligibility for Returns
1. Condition of Artwork
- Returns are accepted only for artworks that are in their original condition, without any damage or alterations.
- The artwork must be returned with all original packaging materials and documentation.
2. Timeframe
- You must request a return within 14 days of receiving the artwork.
- The returned artwork must be shipped back to us within 7 days of the return request approval.
3. International Orders
- Due to the extended delivery times and complexities of international shipping, returns are not accepted for international orders that take up to 4 weeks to arrive.
Return Process
1. Requesting a Return
- To initiate a return, please contact our customer service team at arttrendzshop@gmail.com with your order number and a detailed reason for the return request.
- Our team will review your request and respond within 2 business days.
2. Approval and Return Instructions
- If your return request is approved, you will receive detailed instructions on how to return the artwork.
- Please ensure the artwork is securely packaged to prevent any damage during transit.
3. Shipping Costs
- Customers are responsible for the return shipping costs unless the return is due to damage or error on our part.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Inspection and Refund Issuance
- Once the returned artwork is received and inspected, we will notify you of the approval or rejection of your return.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Non-Returnable Items
- Custom or commissioned artworks
- Artworks marked as final sale or non-returnable
- International orders that take up to 4 weeks to arrive
Damaged or Defective Items
If you receive an artwork that is damaged or defective, please contact us immediately at arttrendzshop@gmail.com with photos of the damage. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.
Contact Us
If you have any questions about our shipping or returns policies, please contact our customer service team at arttrendzshop@gmail.com. We are here to assist you and ensure your satisfaction with your purchase from ArtTrendz.com.